Is Sidewinder a UK-based company?
Yes. Every Sidewinder is crafted to our exact specifications and conforms to British and European standards. Sidewinder Watches Ltd is registered in England & Wales and our products are available as UK-based stock.
What is the Sidewinder warranty?
Sidewinder watches come with a two-year manufacturer’s warranty from the date of purchase. This limited warranty covers defects in materials and workmanship that prevent the watch from functioning as intended under normal use. Our responsibility for defects covered by this warranty is limited to repairing or, at the sole discretion of Sidewinder Watches Ltd, the replacement of a defective watch free of charge.
The warranty does not cover analogue batteries, straps, bracelets, cosmetic issues such as scratches or normal wear and tear, any plating or PVD finishing or any damage arising from accidents or misuse, or from any alteration, service or repair performed by any party other than Sidewinder Watches Ltd.
If you wish to have your watch repaired/replaced under the terms of this guarantee, please contact firstname.lastname@example.org stating your name, address and a description of the problem.
Are Sidewinder watches waterproof?
All our watches are tested to meet international standards for water resistance to at least 5ATM. Watches with a water resistance of 5ATM / 5 BAR / 50m can withstand a brief submersion in water, but should not be worn when swimming or bathing. They are not suitable for water sports, pool-side diving or sea diving.
What is Sidewinder's returns policy?
You can return your purchase within 28 days of delivery on the condition that it is:
- In an original and resalable condition with the Sidewinder hangtag still attached
- In the original packaging supplied with the purchase – including guarantee card and brochure.
For all returns, please contact support@sidewinderwatches and we will endeavour to respond within one to two business days with details on how to return your purchase. You will be issued with a Returns Authorisation Number, which must be enclosed with your return for it to be accepted and processed.
Once you have informed us of your intention to return goods, you have another 14 days to actually send the item(s) back. Sidewinder Watches Ltd will then process a refund within 14 days of receiving the goods.
Sidewinder Watches Ltd is not responsible for the loss of any items during return shipping and will not bear the return mailing costs, with the exception of incorrect or defective products.
Upon receipt of your returned order – and once the product and packaging have been verified as unworn, original and undamaged – we will process a refund. If we determine that the product or packaging has been used or damaged, we will contact you to arrange the return of your order at your cost. For your own peace of mind and protection, we recommend you get proof of postage.
What if the item is faulty?
If the item received is faulty, Sidewinder Watches Ltd will cover the return delivery costs. It is the customer’s responsibility to ensure that the items are packaged in a way that prevents damage.
Is my privacy taken seriously?
Absolutely. Sidewinder Watches Ltd is committed to protecting your privacy. We are registered with the Information Commissioner’s Office (ICO) and our company features on the data protection public register. We will ensure that the information we obtain and use will always be processed and transferred in accordance with all applicable data protection laws and regulations.
Does Sidewinder comply with the WEEE Directive?
Sidewinder Watches Ltd is committed to providing high quality products to our customers with minimal environmental impact. We comply with the Waste Electrical or Electronic Equipment (WEEE) Directive, which requires high street shops and online retailers to allow customers to return their waste equipment on a like-for-like basis free of charge.
Is the purchase price inclusive of import duties?
Purchases made within the UK are inclusive of import duties and taxes. However, Sidewinder Watches Ltd is not in control of, nor has responsibility for, any duties /taxes levied by other countries. Customs policies vary from country to country, so please contact your customs office for clarification on specific amounts and percentages, as you will be responsible for the payment of any additional charges for customs clearance.
Does Sidewinder offer free delivery?
Yes. We offer free worldwide delivery to most countries. Our policy is as follows:
Free UK delivery
Sidewinder Watches offers free standard delivery within the UK, usually within three to five business days, subject to UK stock.
Our Express service aims to deliver within 1-2 working days to addresses within the UK on orders placed by noon Monday to Friday. The cost of this service is £4.95.
Free EU delivery
We offer free Tracked & Signed delivery to the EU, usually within 5-10 working days. Please note that orders made outside the UK may have to pay import taxes according to the laws of their specific country.
Free delivery to the rest of the world
We offer free International Tracked & Signed delivery to most countries*, usually within 7-14 business days. Please note that local taxes and duties, import fees and VAT may apply, and any charges applied upon import are the customer’s responsibility. Sidewinder Watches Ltd is not responsible for any delays caused by the customs clearance process. For any items returned to us due to the shipment not clearing customs or refused by the recipient due to any tax excise duty, we will deduct any re-importation and shipping costs from any refund due.
* Due to customs issues, we are unable to deliver to: Africa, India, Iran, Pakistan, Russia, Saudi Arabia, South and Central America and the UAE (excluding Dubai).
What if I have a complaint?
We're here to put things right. Should you have a complaint regarding wrong, damaged or missing items - or any other issue - please contact email@example.com for a quick resolution.